FAQS

If you don’t find what you’re looking for below, please feel free to get in contact and we’ll be happy to answer any of your questions.

What is an escape game/escape room?

An escape game or escape room is a group based activity in which you and your team must complete puzzles and challenges in order to “escape” within a 60 minute time limit (note: our experiences require a different objective to simply ‘escaping’…) . You’ll find a detailed explanation of an escape room and how our games work by clicking on the Escape Rooms tab.

What is an immersive experience?

An immersive experience does exactly what it says on the tin. You’ll be interacting with characters and taking part in an interactive story that unfolds as you play our games. If you’d like to learn more about the Bewilder Box world, click on the story tab.

How many people can play?

The games are for teams of 2-7 people, although larger groups can use the bars as a waiting area downstairs and take it in turns to see who scores the best time!

Can have 8+ players at once?

Sorry but our fire regulations mean that we can’t have more than 7 people in at any one time, so you will have to book for multiple slots.

Do you have a cancellation policy?

Re-booking an empty slot at short notice is tough! For this reason, like a theater or concert ticket we cannot offer refunds for cancelled bookings, however we do allow you to re-book for a different date providing you give us at least 48 hours notice. Please note: Notifications of less than 48 hours notice or no shows are non-refundable.

Do we need to bring anything?

Only your brains. Everything else you need will be in the room.

Do I need to be of good physical fitness?

Nope, none of our puzzles involve physical challenges.

Is there a minimum age range?

Not really, although we recommend the game for players aged 13 and up. Please note that due to venue licencing, minors (under 18’s) cannot be present in both pubs after 8pm. This means the late slot (8:30-9:30pm) cannot be booked for parties that include minors.

All groups below the age of 16 must be accompanied by an adult.

Will I get to meet Hugo Myatt?

Unfortunately not – in the Bewilder Box story, Dr Wilder mysteriously vanishes back in the 1980’s never to be seen again. His brilliant legacy lives on through recorded format only…

What are the opening times?

The Hobgoblin is open Sun-Thu 12:00am-Midnight and Fri-Sat 12:00am-2am. Bewilder Box operates 5 slots per day during this time. These slots are currently scheduled as follows:

Can we bring smaller children?

Due to the nature of the game we wouldn’t recommend it.

I suffer from claustrophobia, will this be an issue?

We have had people with claustrophobia come to do our rooms and had no problems. You are not locked in and can leave at any time so we believe it won’t be an issue.

I suffer from epilepsy, will this be an issue?

We use a small amount of strobe lighting which can easily be switched out with no effect on the experience, so no issue.

I use a wheelchair, will this be an issue?

Unfortunately the first floor of both venues is not wheelchair accessible.

Do we have to book?

Yes you do. This can be done via the bookings section of the website.

How early should we turn up?

Please aim to arrive 15 minutes before your timeslot and wait for collection in the bar downstairs. You are more than welcome to arrive earlier than this though and enjoy food, drinks and if the weather is nice, the awesome garden at the rear of the Hobgoblin (It won an award yunno!)

Is there parking nearby?

Hobgoblin: Yes. There is a car park less than 2 minutes walk from the venue.

Is there any other crucial info we need to know before playing?

  • We ask that you don’t use your smartphones while inside the room. They won’t help you to solve any of the puzzles and we have a strict no photography rule when players are inside the room. This is to make sure all the puzzles and surprises stay secret for future players!  Don’t worry, we’ll take a photo for you at the end.
  • Both Bewilder Box experiences are situated above a pub. We want you to have fun but we do have a very strict policy when it comes to inebriated participants and recommend doing most of your drinking after, rather than before the game. If we suspect anyone has had too much to drink, then there is a good chance we will ask them to leave. After all, your minds will need to be at their sharpest if you want to succeed!