Bewilder Box – Terms & Conditions
Operating Company
Bewilder Box Ltd
1-3 Holland Road, Brighton, BN3 1JF
Company number: 09501763
1. Definitions
- Service(s): The escape room experiences provided by Bewilder Box Ltd., including but not limited to The Initiative and Judgement D.A.V.E.
- Customer: The individual or entity booking the Services.
- Player(s): All individuals invited by the Customer to participate in the Services.
- Data: Information provided by the Customer to enable Bewilder Box to fulfil the Services, including names, contact details, and relevant Player information.
- Payment Plan: A schedule of payments agreed in writing when full payment is not made upfront.
2. Booking & Contract Formation
The person completing the booking (the Lead Booker) must be 16 years or older. The Lead Booker is responsible for:
- Providing accurate information for all Players,
- Confirming that all Players agree to these Terms & Conditions,
- Payment of the full booking fee.
A booking is confirmed once:
- You accept our quotation,
- Payment is received in full (or a Payment Plan is agreed), and
- A booking confirmation email is issued.
Please check your confirmation carefully. Notify us immediately if there are any errors. Changes must be requested by the Lead Booker.
3. Payment & VAT
- All bookings must be paid in full unless a Payment Plan has been agreed in writing.
- Payment may be made via online payment or BACS transfer.
- Prices include VAT at 20%.
- We reserve the right to refuse service or cancel a booking if payment is not received as agreed.
4. Adding or Reducing Players
- Additional Players may be added up to the maximum allowed for the game and will be charged at the standard ticket price at the time of addition.
- Reducing Players or requesting refunds for Players who do not attend is not permitted under any circumstances.
5. Cancellations & Rescheduling
Bookings cannot be cancelled or refunded once confirmed. However, you may request to reschedule or receive credit subject to the following policy:
How to Request Changes:
Contact us at 01273 025525 (10am–6pm daily) or email contact@bewilderbox.co.uk. If you cannot reach us by phone, leave a voicemail and follow up with an email.
Changes & Fees:
| Change Type | Timing | Fee |
|---|---|---|
| Adding Players | Any time | Pay for extra Players only; no admin fee |
| General changes | More than 7 days before booking | £10 per person |
| General changes | 7 days – 72 hours before booking | £25 per person |
| General changes | Less than 72 hours | Not possible; full booking charge applies |
Rescheduling:
- Allowed once per booking.
- If a new date cannot be agreed, credit may be issued minus any applicable fees.
6. Age Restrictions & ID Checks
- Under 18s must leave the venue by 8pm. Games finishing after 8pm cannot include under 18s.
- Under 18s must be accompanied by an adult (18+) at all times on the premises.
- Under 16s must be supervised by an adult inside the escape room for the duration of the game.
- Teams of minors arriving without an adult will not be allowed to play; no refund will be given.
- Photo ID may be requested for evening games. Failure to provide ID will prevent entry.
The accompanying adult is responsible for the safety and conduct of minors. Bewilder Box accepts no liability for the actions of minors.
7. Safety & Conduct
- All Players must follow game rules and staff instructions.
- Participants under the influence of drugs or alcohol may be refused entry or removed, with no refund.
- Any deliberate or irresponsible damage to equipment or property will be charged to the Lead Booker.
- Participants are responsible for their own safety and actions.
8. Disabilities & Medical Conditions
- Full details of any medical condition or disability affecting participation must be provided at the time of booking.
- If we cannot safely accommodate a participant, we may cancel the booking or offer rescheduling, applying applicable fees.
9. Liability
Bewilder Box is not liable for:
- Loss, damage, or injury caused by Players’ actions,
- Events outside our reasonable control, including Force Majeure events.
We cannot exclude liability for death or personal injury caused by our negligence, fraud, or other liabilities that cannot legally be excluded.
10. Force Majeure
If circumstances beyond our control prevent us from providing the Services (e.g., natural disasters, fire, pandemic, industrial action, war):
- We will offer rescheduling or credit, minus any applicable fees.
- Refunds will only be offered if rescheduling is not possible.
11. Variations to Services
We may make minor changes to the Services, including game details or pricing, to address unforeseen circumstances or errors. Any such changes will be communicated promptly to the Customer.
12. Data & Privacy
We require Customer and Player information to provide the Services. Data will be handled in accordance with our Privacy Policy.
13. Gift Vouchers
- Vouchers have an expiry date and are only valid on our physical escape rooms located at The Brunswick.
- Expired vouchers may be extended for a £25 fee within 6 months of expiry.
- Vouchers cannot be exchanged for cash.
- Vouchers used as part-payment must have the remaining balance paid in advance.
- Resold vouchers without authorisation may be cancelled.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.