Lateness

An escape room game is like any other ticketed live event. Each game must start at the scheduled time and teams MUST NOT be late. If a team is running late, they MUST call, not email, to inform us on 01273 025525.

We will manage lateness in the following ways, so it does not impact other customers who have booked with us or our staff:

• Team is running less than 20 minutes late. The experience will be cut short. Hosts will start the briefing as soon as the team arrive.
• Team is running over 20 minutes late. Your game will be cancelled and no refund will be given.

If you have any questions regarding our lateness policy, please email us at contact@bewilderbox.co.uk

CANCELLATIONS AND CHANGES

If you need to make any changes to your booking, please contact us at least 72 hours before your allocated slot. The best way to do this is by calling us on 01273 025525 (phone lines are open from 10am to 6pm every day). If you are unable to get through, please leave a voicemail and email contact@bewilderbox.co.uk. Changes to your booking are subject to the following fees:

Timeframes & fees
Adding additional players – Pay for extra player(s), no admin fees. Players can be added up until the day of your game.

More than 7 days prior to booking – £10 fee

Less than 7 days but more than 72 hours prior to booking – £25 fee

Within 72 hours of booking – Unable to rearrange, 100% charge applied

If you have any questions about cancellations and changes, please email contact@bewilderbox.co.uk