Introduction
This Privacy Policy explains how Bewilder Box Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information in compliance with European and UK data protection laws, including the GDPR and UK GDPR. It also explains your rights in relation to your personal data.

Company Information

• Company Name: Bewilder Box Ltd
• Registered Address: The Brunswick Pub, 1 Holland Road, Hove BN3 1JF
• Company Number: 09501763
• Telephone: 01273 025525
• Email: contact@bewilderbox.co.uk

Personal Data We Collect

1. Data You Provide When Booking
   When you book one of our escape rooms, you may provide the following information:

• Name
• Address (optional unless purchasing a gift voucher)
• Email address
• Telephone number(s)
• Payment information

This data is collected solely for the purpose of providing our services and is not shared with third parties or marketing agencies except as described below.

2. Data Collected Automatically
   We use Buzzshot to process bookings, which may automatically collect:

• Date and time of booking

3. Data Collected After the Game
   If you and your team wish to receive a copy of your post-game team photo, we may ask for the following:

• Name
• Email address
• Telephone number

This data will be stored by Buzzshot and is used to send you the team photo.

How We Use Your Data

• Marketing by Consent
  If you opt in to receive marketing communications, we may use your data to:
  
  • Inform you of promotions, offers, or changes to our services
  • Share updates about Bewilder Box Ltd, including blog posts
  • Invite you to free game testing opportunities
• Marketing by Legitimate Interests
  In some cases, we may contact individuals who have previously enquired about our escape rooms or booked with us, even if they have not opted in, based on our legitimate interest in promoting our services. We only do this where:
  
  • You have a clear prior relationship with us (e.g., previous booking or enquiry), and
  • We only send information about similar products or services (e.g., updates on our escape rooms, promotions, or events), and
  • You are given a simple way to opt out of further communications at any time.
• Non-marketing Uses
  If you do not opt in to marketing and we are not relying on legitimate interests, we will only use your data for:
  
  • Contacting you regarding your booking
  • Processing payments and accounting purposes, including HMRC compliance

Data Storage and Access

• All personal data is securely stored on our booking system hosted by Buzzshot.
• Marketing data is stored in Buzzshot for the purposes outlined above.
• Only authorised Bewilder Box Ltd. staff have access to personal data.

Your Rights
Under GDPR and UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to the processing of your data for marketing purposes, including communications sent under legitimate interests
• Withdraw consent at any time

To exercise any of these rights, please contact us at contact@bewilderbox.co.uk.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.

Contact Information
If you have any questions or concerns about this policy or our handling of your personal data, please contact:
Email: contact@bewilderbox.co.uk
Telephone: 01273 025525